— Legal —

Privacy Policy

Last updated: June 2026

When you travel with us, we want to provide you with the experience you have been imagining. To do this, we may need to ask for some personal information. We know how important it is to keep your data safe — please rest assured that we will always be open with you about how we collect, share and store it.

1. Who We Are

TheAirTravels is committed to protecting and respecting your privacy, while striving to provide you with the best possible experience when enquiring, planning and travelling with us. We have systems and processes in place to ensure the personal information we hold about you is accurate, secure and only accessible by those who need it.

This privacy policy describes how we process and use personal information about our clients, potential clients, website visitors and any other individuals whose data we handle in the course of our business. Please read it carefully to understand how and why we use your personal data.

2. What Information We Collect

We may collect and use the following types of personal information:

Enquiries and Bookings

When you make an enquiry or request information, we may collect your:

  • Full name and contact details
  • Email address and phone number
  • Destinations and travel interests
  • Geographic location
  • Any additional travel preferences you share with us

If you book a trip with us, we will also ask for passport details, emergency contacts, travel insurance information, dietary requirements and any medical conditions relevant to your journey. We collect this to plan and fulfil your trip safely and accurately.

Website and Digital Channels

When you visit our website, we may collect technical information including your IP address, browser type, operating system, pages visited and the duration of your visit. We use cookies to collect this data — please refer to our Cookie Policy for full details.

Marketing and Communications

With your permission, we may use your contact details to send you travel inspiration, news and offers that we believe may interest you. You can opt out at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.

Sensitive Information

In some cases, we may collect sensitive information such as health conditions, dietary allergies or mobility requirements — solely to ensure your trip is planned with your specific needs in mind. Where required by law, we will ask for your explicit consent before processing this information.

3. How We Use Your Information

We primarily collect your personal data to:

  • Provide you with the best possible experience on our website and digital platforms
  • Respond to your enquiries and requests promptly and accurately
  • Plan and organise your trip, making the right arrangements on your behalf
  • Share relevant travel ideas based on your previous enquiries or bookings
  • Improve our services and ensure our website functions correctly

4. How We Share Your Information

We will only share your personal information when it is necessary to provide you with our services. This may include sharing with:

  • Trusted local partners and service providers in your travel destination
  • Technology providers who support our website and booking systems
  • Advertising partners such as Google and Meta, in a secure and anonymised format, to help us reach the right audience
  • Legal or regulatory authorities where required by law

We do not sell your personal information to third parties. We do not share mobile phone numbers with third parties for their own marketing purposes.

5. How We Protect Your Information

We take the security of your information seriously. We have physical, technical and administrative measures in place to protect your personal data from unauthorised access, use or disclosure. We review these measures regularly to ensure they remain appropriate and effective.

We will only retain your personal information for as long as is necessary for the purposes for which it was collected, or as required by applicable law.

6. International Data Transfers

When you book a trip, we may need to share your information with accommodation providers, local guides or experience operators in your destination country. Where personal data is transferred outside your country of residence, we take appropriate steps to ensure it remains protected in accordance with applicable privacy laws.

7. Your Rights

You have the following rights in relation to your personal information:

  • Access — request a copy of the personal information we hold about you
  • Rectification — ask us to correct any inaccurate or incomplete data
  • Erasure — request that we delete your data where there is no valid reason to retain it
  • Restriction — ask us to limit how we use your data in certain circumstances
  • Portability — receive a copy of your data in a structured, machine-readable format
  • Objection — object to us processing your data, including for direct marketing
  • Opt out of targeted advertising — request that we stop using your data for targeted ads

To exercise any of these rights, please contact us at privacy@theairtravels.com. We will respond within the timeframe required by applicable law.

8. Cookies

We use cookies on our website to improve your browsing experience and to understand how visitors interact with our content. You can manage your cookie preferences through your browser settings at any time. For full details, please refer to our Cookie Policy.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page. We encourage you to check back periodically to stay informed.

10. Contact Us

If you have any questions, concerns or complaints about this privacy policy or how we handle your personal information, please get in touch: